Refund & Return Policy

1. Personalized & Custom-Printed Products

Because each sticker set is custom-designed and printed with your child's specific name, grade, or phone number, orders cannot be returned, exchanged, or refunded for change of mind once production has commenced.

2. Our 100% Quality & Accuracy Guarantee

We take pride in our precision. We will immediately offer a 100% free reprint or full refund if:

• There is a spelling, icon, or color discrepancy made on our end differing from your approved order summary.
• The stickers arrive damaged, torn, or with manufacturing defects.
• The material fails to adhere properly under recommended application instructions.

3. Claim Window & Process

To report an issue with your order:

1. Notify us within 14 days of receiving your package.
2. Send an email to paul@japs.web.za or WhatsApp us at 084 701 9909.
3. Include your order confirmation number and a clear photo showing the issue.
4. Approved claims are reprinted within 2 working days and dispatched via courier at our expense, or refunded via EFT within 3 business days.

4. Order Cancellations

If you notice a typo immediately after placing an order, please contact us via WhatsApp immediately. Once printing or die-cutting has begun (usually within 12–24 hours), the order cannot be cancelled.